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Privacy Policy

Last updated: 23 May 2026

1. Introduction

Chill Point ("we", "us", or "our") operates the Chill Point website. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website and services.

2. Information We Collect

We collect the following information when you submit a quote request or contact us:

  • Full name
  • Email address
  • Phone number
  • Service requirements and messages

We may also collect non-personal information such as browser type, device information, and website usage data through analytics tools to improve our services.

3. How We Use Your Information

We use the information we collect to:

  • Respond to your service enquiries and quote requests
  • Schedule and provide HVAC services
  • Communicate with you about your service requirements
  • Improve our website and services
  • Send relevant service reminders (only with your consent)

4. Data Sharing

We do not sell, trade, or rent your personal information to third parties. Your information may only be shared with trusted service providers who assist us in operating our website and conducting our business, provided they agree to keep this information confidential.

5. Data Security

We implement reasonable security measures to protect your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Cookies & Analytics

Our website uses cookies and analytics tools (including Google Analytics) to understand how visitors use our site. These tools collect information such as how often users visit, what pages they visit, and what other sites they used prior to coming to our site. You can disable cookies through your browser settings.

7. Your Rights

In accordance with the Protection of Personal Information Act (POPIA) of South Africa, you have the right to:

  • Request access to the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your personal information
  • Object to the processing of your personal information

8. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, contact us at:

  • Email: chillpointexec@gmail.com
  • Phone: 064 450 5026
  • Location: Ballito, KwaZulu-Natal, South Africa

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

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